Call Center Concierge

$20,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks} ($10 USD/hour)

You will be the liaison between our company and its current and potential consumer customers. By mastering this challenge during your remote daily engagement with consumers, you are a key contributor for overall customer satisfaction for the company fostering growth. 

We believe the best candidates are assertive, outgoing and can make people feel comfortable. Good communicators have a friendly voice and amiable personality. Our work culture is about working and thriving in a fast-paced environment, excelling each week with repetition. You will be our consumers’ trusted advisor and guide them through the purchasing process.

You will be responsible for effectively solving customer inquiries, keeping customer satisfaction at the core of every decision and behavior. You will serve customers remotely, assisting them in following the required steps to purchase our products, providing information, solving issues while updating their data. You will arrange the schedule and interactions using scripts, applying your skills to research further needs, clarify doubts and succeed in satisfying customers using web-based tools. 

• Provide “white glove” level service to high-class consumers via telephone to help them with the purchase journey
• Call customers to schedule appointments and other follow up steps or events with other stakeholders
• Maintain updated customer information by performing diligent data entry in the systems
• Work an 8-hour shift with a 30-minute break, in tandem with the concierge team through Skype
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow call center “scripts” when handling different topics in a friendly way with clients

• Must be 18 years of age or older
• High School Diploma or equivalent
• Perfect English - American Accent, Excellent English grammar in both speaking and writing
• Minimum 6 months of experience working as a customer service agent in consumer sales
• General computer skills, ability to type, navigate the Internet, use Skype and Microsoft or Google platforms
• Flexibility to work during different shifts, ie also during evenings, nights and weekends
• Reliable high-speed Internet and own computer with a microphone
• Quiet setting with little to no background noise to perform calls
• Ability to work 8 hours a day, for a total of 40 hours/week, sometimes in the evening and weekends since the company is providing service 24/7. Shifts are scheduled in US Eastern Time Zone.

• Some college, college in progress, or a college degree
• Fluency in Spanish, Canadian French or Chinese
• 1+ years working in a call center